Import EML and MSG Files in WPS on Windows FAQ

Common questions about importing EML and MSG files in WPS on Windows usually focus on attachments, format differences, and destination folders; this FAQ includes 3 common questions and a glossary.

FAQ

Can an imported EML file keep its original attachments?

1. Yes. An EML file usually keeps the message body, attachments, sender, recipient, time, and other basic information.
2. After the import is complete, open the target message and check whether the attachments display normally.
3. If an attachment does not appear correctly, confirm that the original file is complete and then import it again.

What is the difference between MSG and EML?

1. EML is a more widely used email file format and is common across different email clients and email-saving workflows.
2. MSG is more common in Microsoft Outlook-related environments.
3. If you need broader compatibility, EML is often the more flexible choice. If the original message came from Outlook, MSG can also be imported directly.

Why can’t I find the imported message in the expected folder?

1. First, check whether the correct destination mailbox location was selected during import.
2. Then confirm whether you selected the intended mailbox address or cloud location.
3. If you still cannot find it, review related folders under the selected mailbox and run the import again if needed.

Glossary