Common questions about WPS Auto Reply usually focus on format support, activation conditions, and reply scope; this FAQ covers 3 common questions.
FAQ
Does Auto Reply support HTML format?
- Open WPS Mail and go to Settings.
- Switch to the Auto Reply tab.
- Enter the content you need in the reply editor.
- If rich text or HTML content is supported in your current environment, format the message there.
What should I do if Auto Reply does not work?
- Check whether the Enable Auto Reply switch is turned on.
- Check whether the start and end dates are correct and whether the current time is within the active range.
- Check whether the reply scope covers the current sender.
- After saving, open the settings page again to confirm the current status.
Will Auto Reply send responses to every email?
- Open the Auto Reply settings page.
- Review the current reply scope.
- If needed, choose a different recipient scope.
- Click Confirm to save the change.
Glossary
| Term | Definition |
|---|---|
| Auto Reply | A feature that automatically sends a preset response to incoming messages when the configured conditions are met. |
| Reply scope | The range of senders who can receive the automatic reply, such as selected contacts or a broader sender group. |
| Active time | The start and end period during which the system sends automatic replies according to your settings. |