Common Auto Forward questions usually involve address verification, forwarding scope, and multiple forwarding addresses; this FAQ covers 3 frequent questions and answers.
FAQ
Can Auto Forward send messages to multiple email addresses?
- Yes. You can add multiple forwarding addresses.
- Open the Auto Forward page and create each forwarding address separately.
- Complete mailbox verification for each address before using it.
Why is Auto Forward not working after I set it up?
- Check whether the forwarding email address was entered correctly.
- Review whether the address is still pending verification or showing another abnormal status.
- If needed, click Verify again and complete the verification process in the destination mailbox.
- Send a new test email and confirm whether the rule takes effect.
Does the forwarding rule apply to older messages?
- A newly created forwarding rule applies to newly received messages by default.
- Messages that were already in the mailbox are not automatically forwarded by the new rule.
- If you need to handle older messages, forward them manually.
Glossary
| Term | Definition |
|---|---|
| Auto Forward | A feature that automatically sends newly received email to another email address based on your settings. |
| Forwarding address verification | A confirmation step completed in the destination mailbox to make sure the forwarding address is valid. |
| Keep original message | The original email remains in the source mailbox after it has been forwarded. |