How to Recall Email in WPS on Windows

Use Recall Email in WPS on Windows through 3 how-to topics, including recalling from the message list, recalling from the message detail view, and confirming the recall request.

How-to Index

How-to Guide

1. Recall from the message list

Entry path: Left navigation pane → Sent folder → right-click the message → Recall Email

1. Click the Sent folder in the left navigation pane.
2. Right-click the email that you want to recall in the message list.
3. Select Recall Email from the menu.
4. Wait for the system to process the recall and then check the result later.

Success Criteria

• Interface result: The recall process starts successfully.
• What you can do next: You can open the message detail view or wait for the system notice.

Tips While Using

• Common mistake: Right-clicking the wrong email may start recall for the wrong message, so check the subject and recipient first.
• Environment limit: The email still needs to meet the recall conditions.

2. Recall from the message detail view

Entry path: Open a sent email → message detail area → ... → Recall Message

1. Open a sent email.
2. Click the ... icon on the right side of the message detail area.
3. Select Recall Message from the drop-down menu.
4. Wait for the system to process the recall and then check the result in the message detail view or system notice.

Success Criteria

• Interface result: The recall flow opens from the detail view.
• What you can do next: You can continue to the confirmation dialog, review the result notice, or return to the message list.

Tips While Using

• Common mistake: If you do not open the target email first, you may enter the recall flow for the wrong message.
• Environment limit: The email needs to have been sent through WPS Mail. Messages sent from third-party clients may not be recallable.

3. Confirm the recall request

Entry path: Select Recall Email or Recall Message to open the confirmation dialog

1. After you trigger a recall entry, review the Recall Email confirmation dialog.
2. Read the note that explains the recipient will only see the email subject and will receive a notice that the email was recalled.
3. Check whether the conditions are met: the email was sent within 24 hours, the recipient domain is an internal domain, and the email was sent inside the WPS Mail app.
4. Click Recall to continue.
5. Click Cancel if you do not want to proceed.
6. Watch for the system email in your inbox to review the recall result.

Success Criteria

• Interface result: The confirmation dialog displays the recall notes and conditions.
• What you can do next: You can choose Recall or Cancel and then wait for the result notice.

Tips While Using

• Common mistake: Confirming without checking the conditions may lead to a failed recall.
• Environment limit: If more than 24 hours have passed, the recipient is outside the internal domain, or the email was sent from a third-party client, recall may fail.