How to Use WPS Recall Email on macOS

Use WPS Recall Email with 3 how-to topics: recall from the message list, recall from the message detail view, and confirm a recall request; 3 topics are available without membership and 0 are membership-related.

How-to Index

How-to Guide

1. Recall from the Message List

Entry: Sent folder in the left sidebar → right-click a message → Recall Email

1. Open the Sent folder in the left sidebar.
2. Right-click the message that you want to recall.
3. Select Recall Email from the shortcut menu.
4. Wait for the system to process the recall and check the result in the message details.

Success Criteria

• Interface result: You can see the Recall Email option in the shortcut menu.
• Next action: After you run the command, you can review the recall result in the message details.

Tips While Using

• Common mistake: Make sure you selected a sent message, not a message in Inbox or Drafts.
• Environment note: The recall result depends on network status and mail service processing.

2. Recall from the Message Detail View

Entry: Open a sent message → message detail area → ... menu → Recall Message

1. Open a sent message.
2. Click the ... icon on the right side of the message detail area.
3. Select Recall Message from the drop-down menu.
4. Wait for the system to process the recall and review the result in the message details.

Success Criteria

• Interface result: You can see the Recall Message option in the message detail menu.
• Next action: After you run the command, you can continue checking the message details and recall status.

Tips While Using

• Common mistake: Open the sent message first, then use the detail-view menu.
• Environment note: If the message does not meet the recall conditions, the confirmation flow or result notice will show that information.

3. Confirm a Recall Request

Entry: Select Recall Email or Recall Message to open the confirmation dialog

1. Select Recall Email or Recall Message.
2. Review the information in the Recall Email dialog.
3. Confirm that after recall, recipients can still see the email subject and will receive a notice that the message was recalled.
4. Check that all recall conditions are met: the message was sent within 24 hours, the recipient domain is an internal domain, and the message was sent in the WPS Mail app.
5. Click Recall to continue.
6. Click Cancel if you do not want to proceed.
7. Watch for the system email in your inbox to review the recall result.

Success Criteria

• Interface result: The recall confirmation dialog opens and shows the recall notes and conditions.
• Next action: After confirmation, the system starts the recall process and returns the result through a system email.

Tips While Using

• Common mistake: Running recall before checking the 24-hour, internal-domain, or sending-method conditions may cause the recall to fail.
• Environment note: Messages sent from third-party mail clients may not be recallable.