WPS Exchange Calendar Sync Settings on Windows FAQ

Common questions about Exchange Calendar Sync Settings usually focus on connection checks, sync results, and the effect of disconnecting sync; this section includes 3 frequent questions and a glossary.

FAQ

Why does the connection test fail?

1. Check whether the Exchange server address is correct.
2. Check whether the administrator account and password match the enterprise Exchange environment.
3. Confirm that the account has calendar read permissions.
4. Check whether the current network can reach the enterprise Exchange server.
5. After making changes, click Test Connection again.

What should I do if a data conflict appears during syncing?

1. The sync rule follows the latest timestamp first.
2. If the same event is changed on both sides, the system keeps the most recently modified version.
3. For the first full sync, choose a time period with lighter business activity.
4. After syncing, review key events to confirm the result matches expectations.

Will synced calendar data be lost after I disconnect Exchange syncing?

1. Calendar data that has already been synced to WPS 365 Calendar remains available.
2. Disconnecting sync does not automatically delete data that has already been synced.
3. However, new or updated content in Exchange will no longer continue syncing to WPS 365.
4. To resume updates, complete the connection setup again and re-enable syncing.

Glossary