WPS AD Sync on Windows FAQ

Last updated:July 17, 2026

When using AD Sync, the most common questions focus on field mapping, sync timing, retained data after disconnection, and removing a sync source; this section includes 4 answers.

FAQ

Which field mappings does AD Sync support?

  1. AD Sync supports mapping common AD fields to WPS 365 directory fields.
  2. Common examples include name, email, mobile number, department, title, and employee ID.
  3. Fields that are not mapped are not synchronized to the WPS 365 directory.

How long does it take for AD organizational changes to appear in WPS 365?

  1. The timing depends on the configured synchronization frequency.
  2. If real-time sync is enabled, changes usually appear in WPS 365 within minutes.
  3. If scheduled sync is used, synchronization runs at the configured time.

What happens to synchronized members after AD sync is disconnected?

  1. After synchronization is disconnected, synchronized member information is not deleted automatically.
  2. Those members remain in the enterprise directory.
  3. New or changed AD data is no longer synchronized, so the directory can gradually become inconsistent with AD.

How do I remove AD synchronization?

  1. Open the Admin Console.
  2. Go to Directory → Directory Sync → AD Connector.
  3. Use the delete sync source option in the upper-right area to remove the current AD sync configuration.

Glossary

TermDefinition
Active Directory (AD)A directory service commonly used by enterprises to manage organizational structures, users, and permissions.
AD ConnectorThe synchronization component that connects enterprise AD with the WPS 365 directory.
Field MappingThe configuration that maps AD fields to WPS 365 directory fields.
Sync ScopeThe departments, members, or authorized range that can be synchronized to WPS 365.