When using Shortcut, the most common questions fall into 3 areas: finding the entry, handling setup issues, and opening content afterward; this FAQ includes 3 common questions.
FAQ
Why can’t I find the Add shortcut to option?
- Make sure you have opened a Smart Document instead of staying on the app home page.
- Tap the ≡ icon and check whether Add shortcut to appears in the menu.
- If it still does not appear, update WPS Office and try again after reopening the document.
What should I do if the shortcut does not appear in the expected location?
- Run the shortcut setup again and confirm the target save location before finishing.
- Check your Android home screen or the related folder to see whether the shortcut was created there.
- If your device uses home screen restrictions or launcher controls, adjust those settings and try again.
What should I do if the shortcut does not open the target content quickly?
- Check that your network connection and account status are working normally, especially for online Smart Documents.
- Open the same document directly in WPS Office to confirm that the document itself is still accessible.
- If the shortcut is no longer valid, remove it and create it again.
Glossary
| Term | Definition |
|---|---|
| Shortcut | A quick entry placed in an easy-to-reach location on the device so you can open specific content faster. |
| Smart Document | The document content opened and managed in WPS on mobile, and the target object used in this feature. |
| Save location | The place you choose when creating the shortcut, which determines where the entry appears. |