WPS Matrix Scale on macOS FAQ

Last updated:July 21, 2026

Common questions about Matrix Scale usually focus on finding the entry, making changes take effect, and editing later; this section covers 3 frequent questions.

FAQ

How do I configure Matrix Scale in Relay?

  1. Open the Smart Forms editing screen.
  2. Select Relay in the left navigation.
  3. Find Matrix Scale and enter editing.
  4. After making changes, save or confirm based on the on-screen prompts.

What should I do if Matrix Scale settings do not take effect after saving?

  1. Confirm that you clicked Confirm or completed the save action.
  2. Return to the editing screen and check whether the parameters were kept correctly.
  3. If the current relay requires publishing before changes appear to respondents, complete the publishing flow.

Can I edit Matrix Scale after the relay has been created?

  1. Return to the editing screen for that relay.
  2. Find the existing Matrix Scale configuration item.
  3. Edit the content as needed and confirm again.
  4. Keep in mind that some changes may affect only later responses.

Glossary

TermDefinition
Smart FormsA WPS feature area for creating and managing form content, including relay-based collection workflows.
RelayA form collection scenario in which users can configure question types and launch structured collection.
Matrix ScaleA question type that displays multiple evaluation items and rating options in a row-and-column matrix layout.