WPS Account Proxy Service on Windows FAQ

When using WPS Account Proxy Service, common questions usually involve connection failures, the scope of affected features, and what to do after switching networks; this page includes 3 common Q&As and a glossary.

FAQ

What should I do if WPS still cannot connect to cloud services after I configure a proxy?

1. Check whether the proxy address, port, username, and password are correct.
2. Confirm that the corporate proxy server supports the required HTTPS traffic forwarding.
3. If the issue continues, contact your corporate IT team to review proxy policies or network allowlist rules.

Does configuring a proxy affect local WPS features?

1. It does not affect opening, editing, or saving local documents.
2. The proxy mainly affects features that need internet access, such as sign-in, license verification, and cloud-related services.
3. If you only use local editing features, the basic editing workflow is usually not affected by proxy settings.

Do I need to keep the proxy settings after switching from the office network to a home network?

1. If your home network does not require the corporate proxy, review whether the current proxy settings still apply.
2. Keeping proxy parameters that no longer apply may cause sign-in or online service connection issues.
3. After switching networks, update or disable the proxy settings based on the current network requirements.

Glossary