When using Send to Computer, the most common questions are about account status, network connection, and receiving files; this FAQ includes 3 common questions and a glossary.
FAQ
Why did my computer not receive the document?
- Confirm that your phone and computer are signed in to the same WPS account.
- Check whether the network connection is working on both devices.
- If you used Edit on PC, confirm that the target computer is signed in to WPS and available to receive files.
- Open Transfer History to check whether the send action completed successfully.
Why can't I see the file on my computer after syncing through cloud documents?
- Confirm that the document was saved to WPS Drive instead of only being saved locally.
- Sign in with the same account on the computer and refresh the Cloud Documents list.
- If the file still does not appear, check the sync status again after the network reconnects.
Can I continue editing after I send a file to my computer?
- Yes. After you open the received document on the computer, you can continue editing it.
- If you used cloud sync, open the file directly from Cloud Documents.
- If you used Edit on PC, open the received file on the computer after the transfer succeeds.
Glossary
| Term | Definition |
|---|---|
| WPS Cloud Documents | Documents stored in WPS cloud space that can be accessed across devices signed in with the same account. |
| Edit on PC | An entry in Android reading mode that sends the current document into a desktop editing workflow. |
| Transfer History | A record list used to review transfer status and results. |