When using Collaboration Export to PDF, common questions usually involve layout consistency, conversion failures, membership prompts, and PDF format choices; this FAQ includes 4 common answers.
FAQ
Why does the exported PDF look different from the original document?
- Check whether the document uses fonts or special formatting that may not render fully on the current device.
- Simplify complex layout elements and export the file again.
- If you need a more stable result, confirm the document content and generate the PDF again.
What should I do if PDF export fails or shows an error?
- Check whether the document is too large, especially if it contains many images.
- Confirm that your network connection is working normally.
- Close the document, reopen it, and try the export again.
Why do some PDF export methods require membership?
- Different entry points correspond to different feature scopes.
- Basic Save As export is available directly, while some sharing, conversion, or scanner paths are membership-related.
- If you plan to use these paths regularly, check the current benefits on the pricing page.
What is the difference between Original and Image-only PDF?
- Original is better for keeping the document content structure for normal viewing and sending.
- Image-only is better when you want the current page appearance to be output as page images.
- Choose the format based on your sharing target, reading method, and later use.
Glossary
| Term | Definition |
|---|---|
| A file format commonly used for sharing, printing, and archiving, usually to keep page layout relatively stable. | |
| Original | A PDF output mode generated directly from the document content, suitable for normal reading and sending. |
| Image-only PDF | A PDF output mode that renders the page as images, suitable when page appearance matters most. |
| Scanner to PDF | A method that imports files or captured pages and turns them into a PDF file. |