When using Receive Email, the most common questions fall into 3 areas: automatic receiving, manual refresh, and where new mail appears; this section includes 3 common answers.
FAQ
Does the system receive new emails automatically?
- Yes. After you open the inbox, the system can receive new emails automatically.
- If you are waiting for an important message, you can also click Refresh Mail List to check immediately.
- After refresh, check the top of the list for the newest email.
How can I confirm whether a new email has arrived?
- Open Mail and enter the inbox.
- Check whether a new message appears at the top of the mail list.
- If you do not see it yet, click Refresh Mail List and check again.
Where does a new email appear after refresh?
- Refresh the inbox.
- Wait for the mail list update to finish.
- Newly received email appears at the top of the list for quicker review.
Glossary
| Term | Definition |
|---|---|
| Inbox | The list page where received emails are displayed together. |
| Refresh Mail List | A manual action that checks for the latest messages and updates the current mail list view. |
| Newest Email | The most recently received message, usually shown near the top of the list. |