This FAQ covers 3 common questions about membership, removing offline access, and download failures, plus a short glossary for key terms.
FAQ
Does Offline Available Folders require a membership?
- Offline Available Folders is a membership-related WPS feature.
- If your account does not have an active membership, you cannot use this setting normally.
- If you need it, open the subscription page and choose a suitable plan.
How do I remove offline availability from a folder?
- Open the cloud settings page.
- Find Offline Available Folders and click Select.
- Clear the checkbox for the folder and click OK to update the setting.
What should I do if Offline Available Folders fails to download?
- Check whether your current network connection is working normally.
- Make sure your local disk has enough space for the selected folder content.
- Confirm that the WPS Cloud process is running normally, then try again.
Glossary
| Term | Definition |
|---|---|
| Offline Available Folders | Cloud folders that are set to download locally so they can still be accessed without a network connection. |
| WPS Cloud | The WPS cloud storage and sync entry that can be opened from the taskbar icon or related windows. |
| Transfer Assistant | A WPS Cloud-related window that can be used to view transfer status and open settings. |