When using Scale Question, the most common issues focus on finding the entry, making changes take effect, editing after creation, and membership requirements, covering 4 frequent question types.
FAQ
How do I find Scale Question in Relay?
- Open the Smart Form editing screen.
- Select the Relay module in the left navigation area.
- Find the Scale Question option in that module and open it.
What should I do if the Scale Question setup does not take effect after saving?
- Confirm that you clicked Confirm or the save button after finishing the changes.
- Reopen the Scale Question editing area and check whether the settings were kept.
- If the form needs to be published before respondents can see the update, complete the publishing step as well.
Can I edit a Scale Question after the Relay has already been created?
- Return to the form editing screen.
- Open the Scale Question option again from Relay.
- Make your changes and save again, keeping in mind that some adjustments may mainly affect later responses.
Does Scale Question require membership?
- Basic Scale Question usage does not require membership.
- If you also need more cloud storage or broader office features, you can consider a membership plan based on your needs.
- Before subscribing, review the official pricing page to check the current benefit scope.
Glossary
| Term | Definition |
|---|---|
| Scale Question | A question type used to collect rating or level-based feedback, usually by letting respondents choose from a fixed scale. |
| Relay | A Smart Form scenario used to collect submissions continuously from participants. |
| Preview | The step where you check how a question will appear before saving or publishing it. |
| Form Editor | The editing interface used to create, modify, and manage form content. |