When using Insert Video, the most common issues fall into 3 groups: unavailable entry points, playback problems, and file compatibility or sharing. This section includes 4 common questions.
FAQ
What should I do if the Video button is grayed out?
- Confirm that the current file is an editable PDF.
- Check whether you are already in the PDF editing interface.
- Confirm that the current account has the required membership access.
- If the button is still unavailable, reopen the document and check the Edit tab again.
Which video formats are supported?
- It is recommended to use common video formats first.
- If a file cannot be inserted, try converting it to a more common video format and then insert it again.
- After insertion, play the video once to confirm that it works normally.
Is the video file embedded in the PDF?
- After insertion, the video appears inside the PDF document.
- After saving the document, reopen the file and check whether the video object is still present.
- If you need the video separately, use Save Video File to Local to export it.
What should I do if the recipient cannot play the video after sharing?
- Confirm that the document was saved correctly and that the video plays normally on your device.
- Ask the recipient to open the file in a PDF viewing environment that supports multimedia content.
- If you need better compatibility, also provide the exported video file as a separate attachment.
Glossary
| Term | Definition |
|---|---|
| PDF editing | The ability to modify PDF content, insert objects, and adjust layout inside a PDF file. |
| Video cover image | The preview image shown before a video starts playing, used to indicate the video content or improve page readability. |
| Playback condition | A setting that controls how a video plays in the document, such as its trigger method or playback timing. |
| Export video | Saving a video that was inserted into a PDF to a local device for separate use or archiving. |