When using Attachments, the most common issues fall into 3 areas: opening failures, insertion method selection, and file occupancy; the answers below help you troubleshoot quickly.
FAQ
What should I do if the inserted object cannot launch the source application?
- Check whether the computer has the program required for that file format installed, such as a PDF reader or another related application.
- In WPS, click WPS → Settings → Configuration and Repair Tool → Advanced → Compatibility Settings.
- Select WPS Office compatible with third-party systems and software, then try opening the object again.
What should I do if an attachment cannot be opened after insertion?
- Confirm whether the attachment file format is supported.
- Close the current object and insert the attachment again.
- If it still cannot be opened, check whether the system is missing the program required for that file type.
How to insert attachment in WPS when the insertion method window does not appear?
- Check whether desktop cloud sync or a synced folder feature is enabled.
- Turn off the related sync status and try the insertion again.
- If the issue continues, restart WPS and try again.
What should I do if WPS says it cannot insert a file that is already open?
- Check whether the file is currently being used by WPS or another application.
- Close the program window that has the file open.
- Return to the document and run the insertion again.
Glossary
| Term | Definition |
|---|---|
| Attachment | A file inserted into a document in embedded form, usually shown as an icon and opened by double-clicking. |
| Object | External file content inserted into a document in a previewable form, such as a first-page preview for some file types. |
| Text from File | An insertion method that imports text content from an external file directly into the current document. |
| Signature | Signature content inserted into a document as an image. |
| Compatibility Settings | Settings in WPS used to adjust how WPS works with third-party systems or software. |