When using Send To, the most common issues fall into 3 groups: the document is not received on another device, the entry cannot be found, or sync results do not appear; this section includes 3 common answers.
FAQ
What should I do if the computer does not receive the document?
- Confirm that the phone and computer are signed in to the same WPS account.
- Check whether both devices have a working network connection.
- If you used WPS Cloud sync, refresh Cloud Docs on the computer and check again.
- If you used Send To, review the task status in Transfer History.
Why can’t I find the Send To entry?
- Open a PDF file first.
- Tap More in the top menu bar.
- Look for Send To in the expanded feature list.
- If it still does not appear, update WPS to the latest version and open the file again.
What if a task appears in Transfer History but the target device still does not show the file?
- Confirm that the target device is signed in to the current account.
- Check whether WPS on the target device is available and working normally.
- Send the file again and review Transfer History once more.
- If you still need to continue working on the file, use WPS Cloud sync instead.
Glossary
| Term | Definition |
|---|---|
| Send To | A WPS feature on iOS that sends the current file to another device signed in with the same account. |
| WPS Cloud | The cloud document space under a WPS account for saving, syncing, and accessing files across devices. |
| Transfer History | A record list used to review the status of file transfer tasks and confirm whether a transfer is complete. |