Common questions about Send to Computer usually involve account sign-in, network status, and transfer confirmation; this section includes 3 frequent questions and 3 glossary terms.
FAQ
What should I do if the computer does not receive the document?
- Confirm that the iPhone and the computer are signed in to the same WPS account.
- If you used cloud sync, check whether both devices have a stable internet connection.
- If you used Send to, reopen the device list and send the file again.
- Check the current task status in Transfer Records.
Why can't I find the synced file on the computer?
- Confirm that the file was saved to WPS Cloud instead of only being saved locally.
- Sign in with the same account on the computer and open Cloud Documents.
- If the file does not appear immediately, keep the network connected and refresh the list later.
How to send a document from iPhone to computer if the target device does not appear?
- Confirm that the target computer is already signed in to the same WPS account.
- Make sure the WPS desktop app is available on the computer.
- Go back to More → Send to and open the device list again.
- If the device still does not appear, use cloud sync to move the file instead.
Glossary
| Term | Definition |
|---|---|
| WPS Cloud | The cloud storage space used to save and sync files so they can be viewed on devices signed in with the same account. |
| Cloud Documents | The entry in WPS on the computer where synced cloud files can be opened for continued editing. |
| Transfer Records | The record list that shows the status of Send to tasks and helps confirm whether a file has been delivered. |