Common questions about Send to Computer usually involve account sign-in, network status, and receiving the file on the computer; use the answers below for quick troubleshooting.
FAQ
What should I do if the computer does not receive the document?
- Confirm that the phone and the computer are signed in to the same WPS account.
- Check whether both devices have a working network connection.
- If you used cloud sync, refresh Cloud Docs on the computer and check again.
- If you used Edit on PC, open Transfer History on the phone to review the sending status.
Why can’t I find the Edit on PC entry on my phone?
- Open the document and enter reading mode first.
- Check the bottom toolbar for Edit on PC.
- If the entry still does not appear, update WPS Office and try again.
Why can’t I see the file on the computer after syncing through WPS Cloud?
- Make sure the document was saved to WPS Cloud instead of only to local storage.
- Sign in to the same account on the computer and open Cloud Docs.
- Keep the network connected and wait for syncing to finish.
Glossary
| Term | Definition |
|---|---|
| WPS Cloud | Cloud storage under your WPS account for saving and syncing documents. |
| Cloud Docs | The area in WPS on a computer where you can view and open cloud files. |
| Edit on PC | An entry in reading mode on Android that sends the current document to a computer for continued work. |
| Transfer History | A page that shows sending status and transfer records. |
| Same WPS account | The Android device and the computer need to use the same account so they can access the same files and receive the same transfers. |