When using Document Encryption, users usually ask about 3 topics: password recovery, password types, and removing encryption; this section answers 3 common questions.
FAQ
What should I do if I forget the password?
- Check whether you saved the correct password in a secure place.
- If you cannot provide the correct password, the PDF password cannot be recovered directly.
- When you set a new password in the future, store it in a safe location.
What is the difference between an open password and a permissions password?
- An open password controls who can open the document.
- A permissions password controls whether users can print, copy, or edit the document after opening it.
- You can set either one based on your sharing needs, or use both together.
Can I remove encryption after it is applied?
- Open the encrypted PDF file.
- Go to Protect and open Document Encryption.
- Enter the correct current password, then change or clear the password settings and save.
Glossary
| Term | Definition |
|---|---|
| Open password | A password that controls whether the document can be opened. The file content is available only after the correct password is entered. |
| Permissions password | A password that controls actions such as printing, copying, and editing. |
| Document encryption | The process of protecting a PDF file through password and permission settings. |